Contact The Inkwell Home Store

Customer Information

IMPORTANT USER INFORMATION:
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Product Information
If you need more information about a product you see on our site, please contact us. Within 24 hours we will respond with an acknowledgement that we have received your request for additional information. Within 48 hours of your request you should receive a response with the information you have requested.

If you see something on our website that you wish to purchase, please contact our store. Our sales staff will be happy to assist you in making your purchase over the phone.

Shipping Information
At The Inkwell Home Store we make every effort to ship your order as quickly as possible. All items purchased will be shipped via standard ground delivery, unless an alternative shipping method is requested.

For all residents of Alaska, Hawaii and Puerto Rico an additional $8.00 will be added to the standard ground shipping fee schedule. Other additional charges may apply.

Returns and Refunds
Returns are accepted within 30 days of purchase with a receipt. After 30 days, we can process an exchange or issue credit. We guarantee your complete satisfaction with the products we sell. If you happen to receive damaged or defective merchandise please contact us as soon as possible. If you have any questions please do not hesitate to “contact us”/contact.

There are two possible options for returning merchandise. Items can always be returned at our store in Corvallis, Oregon; just bring your invoice or receipt. Items can also be returned by mail or parcel delivery. If you choose to return your merchandise to us via mail or parcel delivery please complete the return form and enclose it with a copy of your invoice or receipt. Once you have repackaged the item, enclosed the return form and receipt simply ship the item back to us. We do not refund shipping costs on returns or exchanges.

When your returned merchandise is received you will be issued a refund. A refund to your credit card account will be completed within ten (10) business days, while a refund check will take up to 14 business days.

Gift Purchases
If a gift has been sent to you and you are not completely satisfied, you may return the gift. If you choose to return a gift we will either replace the item, exchange it for another item, or issue you an Inkwell Home Store gift card for the amount of the item.